HOLIDAY SHIPPING DEADLINES
We cannot make any delivery guarantees due to the high volume of online orders moving through postal carriers worldwide as a result of the Covid-19 pandemic. In order to ship in a timely manner, it is recommended that orders for the December 2023 holiday season be in by the dates below:
USA: DECEMBER 9TH
CANADA: DECEMBER 6TH
INTERNATIONAL: NOVEMBER 20TH
Please also refer to the following:
Q: WILL I BE CHARGED DUTIES AND CUSTOMS FEES?
A: Orders being sent to Canada and the USA will not be charged duties or customs fees. International orders may incur duties and brokerage fees, which are the responsibility of the buyer. We cannot calculate your duties and taxes for you.
Q: WHERE DO YOU SHIP FROM? MY PARCEL HAS AN AMERICAN RETURN ADDRESS.
A: We ship using a Canadian courier called Chit Chats Express that is partnered with the United States Postal Service (USPS) and Asendia. All American and International orders go through them, hence the American return address on some parcels.
Q: HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
A: Orders typically take 2-7 business days to process, during which time we will alert you that we have made a note of your order and are working on fulfilling it. Following that, we'll ship it out to you ASAP.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: Once shipped:
- USA: 3 to 10 business days to arrive depending on the efficiency of your local postal service.
- CANADA: 5 to 15 business days to arrive depending on the efficiency of your local postal service.
- INTERNATIONAL: International shipping delivery times may vary between 3 and 12 weeks.
All international orders have full tracking. All Canadian and USA orders have tracking, unless you select a small-parcel option that says otherwise.
Q: MY INTERNATIONAL PACKAGE IS BEING HELD AT CUSTOMS, WHAT CAN BE DONE?
Sometimes international parcels get held at customs. While we do our best to provide all the necessary information, there is nothing we can do about expediting customs clearance. All international parcels are released at the discretion of your local customs authority.
